Product Questions

• Q: What is the jewelry made of? Is it hypoallergenic?
  A: Our jewelry is primarily made from 925 Sterling Silver, gold plating, and eco-friendly brass, with multiple plating layers for protection. It is hypoallergenic for most people. For highly sensitive skin, we recommend choosing solid sterling silver styles.

• Q: Are the clay decorations fragile?
  A: Our clay products are fired at high temperatures for durability but are still fragile items. We package them carefully with thick foam and bubble wrap for safe delivery. Please handle with care!

Orders & Payment

• Q: How can I modify or cancel my order?
  A: Orders cannot be modified once they enter the processing stage. For urgent assistance, please email us immediately, and we will do our best to help.

• Q: What payment methods do you accept?
  A: We accept Visa, MasterCard, Union Pay, American Express, JCB, Discover, Diners, Apple Pay, Google Pay, and Klarna.